Payment & Refund Policy

1. Corporate Subscription Policy

At Nirom, corporate subscriptions are provided on a contractual basis with payment terms as agreed between the organization and Nirom. Refund eligibility depends on the terms outlined in your service contract.

2. Corporate Subscription Plans

Our corporate subscription services are provided on the following basis:

• Starter Plan: ₹500/employee/month (0-50 employees) - Total: ₹25,000/month
• Growth Plan: ₹400/employee/month (51-150 employees) - Total: ₹60,000/month
• Enterprise Plan: Custom pricing (150+ employees) - Contact for details
• Payment terms and billing cycles as agreed in service contract
• Refund policies are outlined in individual service agreements

3. Service Contract Terms

Corporate subscriptions are governed by individual service contracts that specify:

• Contract Duration: Minimum commitment period and renewal terms
• Payment Schedule: Monthly, quarterly, or annual billing as agreed
• Cancellation Terms: Notice period required for cancellation
• Refund Conditions: Specific circumstances where refunds may apply
• Service Adjustments: Process for adding/removing employee licenses

4. What Organizations Should Know

Before subscribing to our corporate plans, organizations should:

• Review all features, analytics, and support offerings carefully
• Discuss contract terms with our sales team before signing
• Understand minimum commitment periods and cancellation policies
• Plan for accurate employee count to ensure proper billing
• Contact support team for clarification on any terms

5. Subscription Management

Organizations can manage their subscriptions through:

• Dedicated Account Manager: For Growth and Enterprise plans
• Employee License Adjustments: Add or remove users as needed
• Usage Analytics: Track employee engagement and ROI
• Contract Renewals: Discuss terms before renewal period
• Support Access: Priority support for all subscription tiers

6. Payment Issues & Billing

For payment-related concerns:

• Failed Transactions: Organizations will be notified immediately
• Duplicate Charges: Contact us immediately if you notice duplicate charges
• Unauthorized Transactions: Report unauthorized charges within 48 hours

7. Exceptional Circumstances

In very rare cases, we may consider refunds for:

• Technical issues preventing platform access for extended periods
• Billing errors on our part
• Legal requirements in your jurisdiction
• Exceptional circumstances reviewed case-by-case

8. Legal Compliance

This policy complies with applicable laws. However, some jurisdictions may provide additional consumer rights that override this policy. This policy does not affect your statutory rights where prohibited by law.

9. Account Termination

If we terminate your account for violation of terms:

• No refunds will be provided for remaining subscription time
• Access to premium features will be immediately revoked
• This policy supersedes any other refund considerations

10. Contact Information

If you have questions about this No Refund Policy or need assistance with your subscription:

• Email: kindness@nirom.io
• Phone: +917741044366
• Contact Form: Contact Us
• Response Time: 24-48 hours

11. Policy Changes

We reserve the right to modify this No Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy.